Introduction:
At the Enchanted Realm Emporium, (doing
business as “EnchantedRealm.ca” and "Enchanted Realm") safeguarding your confidentiality and protecting
personal information is a primary concern. We are committed to meeting or
exceeding the privacy standards established by Canada’s Personal Information
Protection and Electronic Documents Act. As part of this commitment, we have
followed the Privacy Principles described in the Personal Information Protection
and Electronic Documents Act. The Act’s Privacy Principles are as
follows:
Accountability:
We are responsible for maintaining and
protecting any personal information under our control. In fulfilling this
mandate, we have designated an individual who is accountable for
EnchantedRealm.ca's compliance with the Privacy Principles.
Identifying
Purposes:
The purposes for which personal information is collected shall
be identified before or at the time the information is
collected.
Consent:
The knowledge and consent of the customer
are required for the collection, use or disclosure of personal information
except where required or permitted by law.
Limiting Collection:
The personal
information collected must be limited to details necessary for the purposes
identified by EnchantedRealm.ca. Information must be collected by fair and lawful
means.
Limiting Use, Disclosure and Retention:
Personal information may
only be used or disclosed for the purpose for which it was collected unless the
customer has otherwise consented, or when it is required or permitted by law.
Personal information may only be retained for the period of time required to
fulfill the purpose for which it was collected.
Accuracy:
Personal
information must be maintained in as accurate, complete and up-to-date form as
is necessary to fulfill the purposes for which it is to be
used.
Safeguarding Personal information:
Personal information
must be protected by security safeguards that are appropriate to the sensitivity
level of the information.
Openness:
EnchantedRealm.ca is
required to make information available to members and customers concerning the policies and
practices that apply to the management of their
information.
Member/Customer Access:
Upon request, a
member/customer
shall be informed of the existence, use and disclosure of his/her information,
and shall be given access to it. Members/Customers may verify the accuracy and
completeness of their information, and may request that it be amended, if
appropriate.
Handling Customer Complaints and
Suggestions:
Customers may direct any questions or enquires with respect
to the privacy principles outlined above or about our practices by contacting
the designated person accountable for privacy at EnchantedRealm.ca.
The
guidelines below set forth the principles we use in gathering, using,
maintaining and protection personal information you provide
us.
The Types of Personal Information We
Collect:
EnchantedRealm.ca gathers and uses any information that is
necessary for fulfilling your orders for our products and services. It typically
includes the following personal information:
name, mailing address,
e-mail address, telephone numbers, occupation, age,
sex, date of birth, credit card information,
including card type and number, expiry date and name of card holder, address of
cardholder, prescription information;
The choice to provide us with
personal information is always yours. However, your decision to withhold
particular details may limit the products and services we are able to provide
and make it more difficult for us to advise you or suggest appropriate
alternatives. If we are unable to accommodate your request based on the
information that has been provided, we may ask for additional details in order
to identify other ways to be of assistance. We may also maintain a file
containing contact history and order history that is used for customer inquiry
purposes. We may collect;
anonymous/non-personal information:
Anonymous/non-personal information is information that cannot be associated with
or traced back to a specific individual or business entity.
The
Purposes for which we use Personal Information:
We use your personal
information to communicate with you, enhance your visit to our site, process
orders and effectively provide the products and services you have requested.
We may use personal information to offer additional
products and services sold by EnchantedRealm.ca. In the event of a sale of all or
substantially all of the assets of EnchantedRealm.ca, records containing personal
information may be transferred to the purchaser. We will not furnish personal
information to an outside organization for its use in marketing or solicitation,
without your prior consent.
We only use personal information for the
purposes that we have disclosed to you. If for any reason your information is
required to fulfill a different purpose, we will notify you and ask you for your
consent before we proceed.
In some instances such as a legal proceeding
or court order, we may also be required to disclose certain information to
authorities. Only the information specifically requested is disclosed and we
take precautions to satisfy ourselves that the authorities who are making the
request have legitimate grounds to do so.
There are some situations where
we are legally permitted to disclose personal information such as employing
reasonable and legal methods to collect a delinquent account, a medical
emergency or suspicion of illegal activities.
We sometimes contract
outside organizations to perform specialized services. Our trusted service
suppliers may at times be responsible for processing and handling some of the
information we receive from you.
When you visit our web site, information
is not collected that could identify you personally unless you choose to provide
it voluntarily. You are welcome to browse the web site at any time anonymously
and privately without revealing any personal information about
yourself.
Security Measures:
We use current technologies and
maintain security standards to ensure that your personal information is
protected against unauthorized access, disclosure, inappropriate alteration or
misuse. All safety and security measures are also appropriate to the sensitivity
level of your information. Electronic client files are kept in a secured
environment with restricted access. Paper-based files are stored in restricted
access areas.
We manage our server environment appropriately and our
firewall infrastructure is strictly adhered to. Our security practices are
reviewed periodically and we employ current technologies to assist us in
protecting the confidentiality and privacy of your information.
In the
course of daily operations, we attempt to restrict access to personal
information to authorized employees who have a legitimate business purpose and
reason for accessing it. As a condition of their employment, all employees of
EnchantedRealm.ca are required to abide by the privacy standards we have
established and to follow all applicable laws and regulations. Unauthorized
access to and/or disclosure of client information by an employee of
EnchantedRealm.ca is strictly prohibited. All employees are expected to maintain
the confidentiality of personal information at all times and failing to do so
will result in appropriate disciplinary measures, which may include
dismissal.
Accessing and Amending Your Information:
Decisions
are often made based on the information we have. Therefore, it is important that
your personal information is accurate and complete. As a customer, you have the
right to access, verify and amend the information held in your personal and
financial files.
To help us keep your personal information up-to-date, we
encourage you to amend inaccuracies and make corrections as often as necessary.
Despite our efforts, errors sometimes do occur. Should you identify any
incorrect or out-of-date information in your file(s), we will make the proper
changes and provide you with a copy of the corrected information. Where
appropriate, we will communicate these changes to other parties who may have
unintentionally received incorrect information from us.
Privacy
Officer:
Members may direct any questions or enquires with respect to
our practices or your personal information by contacting our privacy officer, as
follows:
Visit our contact page to send an email to our
privacy officer. Please be sure to select Privacy Policy from the subject menu.
Please include details of your inquiry/complaint in your correspondence. We will
respond to your complaint within 30 days. In certain situations the Enchanted
Realm is entitled to extend the response time for a further 30 days and we will
notify you in writing if an extension becomes necessary If the Enchanted Realm
does not extend the response time, you are entitled to notify the Federal
Privacy Commissioner of your complaint and of Enchanted Realm's extension to the
response time.
Updating
this Policy:
Any changes to our privacy policy and information handling
practices shall be acknowledged in this policy in a timely manner. We may add,
modify or remove portions of this policy when we feel it is appropriate to do
so. You may determine when this policy was last updated by referring to the
modification date found at the bottom of each EnchantedRealm.ca privacy policy web
page.
Last updated: May 10, 2010